Say all the bad things you want about Apple but my experience at the Genius Bar in Columbia Mall with Steve today was great. I opted for Columbia over Towson because I had another errand that I needed to accomplish there.
My appointment was for 2:40 and it was right on time (if not a minute or two early that they called on me). I explained my problem and Steve immediately dove in to trying to solve my problem. At first he suspected it might be a video card problem and tried to nail it down to that. He wasn’t able to and called Apple support and one way or another Apple decided to cover the cost of whatever repair is required to get me running (logic board seems to be the consensus to people I’ve spoken to about the problem). I don’t know why they decided to make that decision but it is a cheap way to keep me a happy Apple customer.
I couldn’t leave it with Apple today since I needed to remove some confidential files (even though it is an encrypted drive) because it is just the right thing to do. But Steve left me with his card and a reference number so everything e did and they fact Apple will take it back to fix it is recorded.
So while I am away for the next week my MacBook will be getting fixed. And unless there is some compelling new netbook type Apple being released I won’t feel compelled to venture to an Apple store in Jacksonville.

